The greatest attributes of any professional services organization are the people behind it. ATX is proud to employ some of the most dedicated, experienced and knowledgeable service professionals in the industry. You could even say that at ATX we take support and pro services personally. It’s in that spirit that we offer you a snapshot, both professional and personal, of some of the dedicated people who are instrumental in putting the “pro” in our professional services organization.
How did you get your start in the technology industry?
In 1986 I joined the United States Marine Corp. At the time, I really didn’t know what to specialize in. My mother suggested that I go into electronics because I enjoyed repairing radios when I was younger. So, I went into the Marines as a Ground Radar Technician and did that for my first five years. When the Marines discontinued my chosen Military Occupational Specialty, or MOS, I moved into an MOS in the computer field at my wife’s suggestion. It turned out to be a great opportunity and career move.
What qualities or experiences do you bring to your role as a pro services professional?
I bring to this job all the qualities the Marines instilled in me — hard work, dedication, honesty, patience and integrity. I have worked for small-to-large companies and have supported customers of all sizes, making sure each one was treated equally. I ran a medium-sized cable company for 13 years and understand what is needed to both support your customers and work productively with a pro services organization.
What do you find most rewarding about your job?
Expanding my knowledge is what drives me. I love to learn everything I can, and then pass on what I have learned over the years to others. I have always believed in sharing knowledge so that you can make your team that much stronger.
Can you describe a scenario in which your technical skills helped overcome a problem or contributed to a business’ market success?
When I moved back to Canada in 2001, the local cable company did not offer broadband internet and was interested in adding it to their services. At first, they decided to partner with a larger cable company in the area, but the offering was poor and costly. I suggested to the owner of the company that, as a network engineer, I could design and install a DOCSIS system for them. After it was installed, I was hired on full time and upgraded their CATV network to digital. When I started, they were a $500K company. When I left, their annual income was $2.3M. I believe the growth was a direct result of my changes and customer support.
When you’re not solving problems, what do you like to do in your spare time?
I am a family man and love spending all my spare time doing things with my wife, son and daughter.
What is your favorite getaway or recent vacation?
Las Vegas. I love to shut down my brain by sitting in front of a slot machine and not having to think of anything other than pressing a button.